Frequently Asked Questions
A: We are a financial services company that offers a comprehensive trading platform with various asset classes, including stocks, forex, commodities, indices, and digital assets.
A: Our customer support is available 24/7. You can reach us via email at support@wmarkets.zohodesk.com or through our website's live chat feature.
A: Commodities, indices, forex, and cryptocurrencies. Please check our website for further information.
A: No. We don't charge any management fees, and opening an account with us is completely free.
A: Yes, we do.
A: The trading leverage is from a ratio of 1:500. Please check our platform or contact support for more details.
A: Yes, you can up to 1:500
A: Yes, we do
A: No
A: The minimum age for trading is 18 years, according to regulatory requirements.
A: Should you suspect fraudulent activity, please send an email and report it to the WMarkets support team, and it will be taken up from there.
A: We offer webinars, articles, and guides on our website to help you make informed investment decisions.
A: The minimum initial deposit is $30 in your currency base.
A: The minimum withdrawal is $10
A: The key difference is that real accounts involve trading with real money, while demo accounts use virtual money without any real value. Market conditions are the same for both account types, making demos perfect for strategy practice.
A: To create an account, please visit our website https://www.wmarkets.io/ and complete the registration process. You will need to provide proof of identity and other required documents.
A: Click on the 'Forgot Password' prompt on the login page and follow the instructions sent to your registered email.
A: Yes, you can. To update your personal information, kindly log in to your dashboard and click on your initials in the top right corner of your screen.
A: Once your KYC is uploaded, it will be approved within 24 hours. However, if your documents require further verification, it may take up to 48 hours. Please note: The approved means of identification should be uploaded in JPEGs, not PDFs.
A: Once your profile is completed, your login credentials will be sent to your email address. You should also check your spam or junk folder if there are delays. Also, you can copy your credentials from your Standard/Pro account on the WMarkets dashboard
A: Yes.
A: You can place a trade through MT5 downloaded from the Apple Store or the Play Store and search for Western Sahara Worldwide Service Limited, and log in with your trading credentials
A: This could be due to insufficient funds or high margin requirements. Please check your account balance and leverage settings or contact support for assistance.
A: You can deposit by clicking on the deposit icon in your dashboard and selecting your preferred method, either through Instant deposit, cryptocurrency, or other accepted payment methods listed on our website.
A: Clients receive payouts with the same method they deposited. For example, if you deposit with crypto, your withdrawal will be processed in crypto.
A: To deposit with cryptocurrency, go to the deposit section of your account, select crypto as the payment method, and follow the provided instructions.
A: Withdrawals are processed within 30 minutes, depending on the payment method. However, you may experience a delay due to network or bank issues.
A: The term "instant" indicates that a transaction will be carried out within a few seconds/minutes without manual processing by our financial department specialists. Please note that although it's instantly processed on our side, your deposit or withdrawal requests may take some time to be processed on the payment system provider's side.
A: Deposits and withdrawals can be executed 24/7. If a deposit or withdrawal is not instant, we will process it within 24 hours. Bear in mind, it may take your bank or payment service a little longer. We can't be held liable for any deposit or withdrawal processing delays that are caused by payment systems. We reserve the right to change the processing time for deposits and withdrawals without prior notification.
Answer: The Activity Reward Program enables users to earn reward points by completing verified activities on our platform. These points can be accumulated and converted into cash value, which may then be credited to the user's trading account and withdrawn in accordance with our standard withdrawal procedures.
| Activity | Points Awarded |
|---|---|
| Completion of KYC Verification | 5 pts |
| Submission of a Trustpilot Review | 10 pts |
| Follow on Instagram | 5 pts |
| Follow on Twitter | 5 pts |
| Join the Official Discord Community | 10 pts |
| Deposit between $30 and $999 | 20 pts |
| Deposit of $1,000 or more | 50 pts |
All earned rewards can be converted into their equivalent cash value and transferred to the user's trading account. Withdrawals are subject to successful verification and compliance with the platform's terms and policies.
The Activity Reward Program is available exclusively to verified users who have completed the KYC process.
Points will only be credited upon confirmation that the associated activity (e.g., review submission, social media engagement, or deposit) has been validly completed and verified by the platform's compliance team.
Reward points may be converted into cash value once the user's account has met all verification requirements. Converted funds will be credited directly to the user's trading account.
Withdrawals of converted rewards are subject to the platform's standard withdrawal policies, including any applicable minimum balance, transaction limits, or compliance reviews.
Reward points and their equivalent cash value are non-transferable between users and cannot be exchanged, sold, or otherwise traded.
The company reserves the right to modify, suspend, or terminate the Activity Reward Program at any time without prior notice. Any such changes will be communicated through official platform channels.
Any attempt to manipulate, falsify, or misuse the reward system will result in immediate disqualification and may lead to account suspension or permanent termination.
© 2025 WMarkets - Western Sahara Worldwide
256, IKORODU ROAD, OBANIKORO, LAGOS STATE, NIGERIA
Federal Republic of Nigeria
For more information, contact support@wmarkets.io